Your Privacy on Veilability

Veilability is committed to protecting your privacy. We want you to know why we collect your personal information, what we collect, how we use it, and for how long we store it. We also want you to know how you can access, amend, correct, and in some cases delete your personal information.

This privacy policy explains the information we collect through the Veilability websites, including as well as through other Wedding Village Holdings Pty Ltd managed websites or pages where this privacy policy is posted or linked (our Websites). The information collected from our Website helps us better understand our market and consumer interests, which allows us to serve our customers and business associates with the level of satisfaction they deserve.

The phrase "personal information" refers to information by which you or the device you are using to connect to the Internet can be identified.

This policy was last adjusted on 29 October 2021.

Information we collect

We only record Personal Information and other information that we reasonably require to do business with you.

We may obtain personal information about you from various sources, including this and other Wedding Village websites, mobile applications, when you call or email us or communicate with us through social media, or when you participate in events or other promotions. We also may obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.

The types of personal information we may obtain include:

  • Your contact information (such as name, social media handles, postal and email address, or phone number)
  • Contact information of friends or other people you would like us to contact
  • Username and password for the account you may establish on our Websites
  • Wedding information (include wedding date, location, number of guests, budget, your partners details)
  • Demographic information (such as age, date of birth and gender)
  • Information you provide by interacting with us through social media, including photographs
  • Location information, such as the location of your wedding venues searches and booked vendors
  • Search behaviour and preferences, and a record of the searches you make on our Website
  • Other details that you may submit to us or that may be included in the information provided to us by third parties

In addition, when you visit our Websites or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons. A "cookie" is a text file that Websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server.

We also may use third-party website analytics tools (such as Google Analytics), that collect information about visitor traffic on our Websites and mobile applications.

The information we may collect by automated means includes:

  • Information about the devices our visitors use to access the Internet (such as the IP address and the device, browser and operating system type)
  • URLs that refer visitors to our Websites
  • Dates and times of visits to our Websites
  • Information on actions taken on our Websites (such as page views and Website navigation patterns)
  • A general geographic location (such as country and city) from which a visitor accesses our Websites
  • Search terms that visitors use to reach our Websites

How We Use Your Information

We use your Personal Information only for the purpose of providing our services and communicating with you in relation to venue enquiries and referrals.

Information collected on the Website may be used to:

  • Register you for membership at our Websites, and manage and maintain your account on the Websites
  • Provide products or services you request
  • Send Enquiry Requests and Messages to Venues and Vendors at your request
  • Maintain a record of the searches and enquiries you make on our Website
  • Respond to your questions and comments and provide customer support
  • Communicate with you about our products, services, offers, events and promotions, and offer you products and services we believe may be of interest to you
  • Enable you to communicate with us through our blogs, social networks and other interactive media
  • Publish your testimonials about Veilability, including on our Websites and blogs, and on social networks (if we choose to publish your testimonial, we will include only your first name, last initial, city and state)
  • Manage your participation in our events, sweepstakes and other promotions
  • Tailor our products and services to suit your personal interests and the manner in which visitors use our Websites, applications and social media assets
  • Operate, evaluate and improve our business and the products and services we offer
  • Analyse and enhance our marketing communications and strategies (including by identifying when emails sent to you have been received and read)
  • Analyse trends and statistics regarding visitors' use of our Websites, mobile applications and social media assets, and the purchases visitors make on our Websites
  • Protect against and prevent fraud, unauthorised transactions, claims and other liabilities, and manage risk exposure, including by identifying potential hackers and other unauthorized users
  • Enforce our Website Terms of Use
  • Comply with applicable legal requirements and industry standards and our policies

In addition to the data uses described above, we may use the information collected through cookies and other automated means to uniquely identify the searches and enquiries you carry out on our Website and enable you to retrieve Favourites, Collections, Budgets and Enquiries you previously created.

We also may use cookies to identify and authenticate visitors.

We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalise your search experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

Online Advertising

On our Websites, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this and other Websites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioural and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Veilability and our business partners that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors' advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the Websites. This data collection and ad targeting take place both on our Websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.

Who we share your information with

We do not disclose any information about customer searches and enquiries to anyone other than the customer or persons who can verify are authorised by the customer in relation to the search or enquiry, except in the following circumstances:

  • Wedding Reception Providers: When an Enquiry or Message is sent to a Wedding Venue or Vendor, we provide the venue/vendor with the details you submitted in the form. The venue requires this information to be able to respond to your request satisfactorily and may use it if to contact you about your request.
  • Service Providers: We work with a third party email service provider to facilitate our newsletter marketing campaigns using the information described in this policy. They are not permitted to use your email address or share personal information for any other purpose.
  • Legal Obligations: We may be required by law to disclose your Personal Information. We may also disclose information against someone who poses a threat to our interests (such as customer fraud) or whose activities could cause harm to others.

How you control and access your information

You may, of course, decline to share certain information with Veilability, in which case Veilability may not be able to provide to you some of the features and functionality found on the Service. However, we believe that Website visitors and customers should have control over the collection and use of their Personal Information.

Here's how you can control and have access to your information:

  • Newsletter subscription and un-subscription: If at any time you would like to change your email address with us, update your newsletter preferences or unsubscribe from our newsletter you can:
  • Send an email to advising that you would like to unsubscribe, change your preferences or change your email address. Be sure to include details of your old and new email addresses for changes.
  • Remember my details for next time: If at any time you would like us to stop remembering your details for the next time you carry out a search or submit an enquiry with a venue, please send an email to
  • General: If at any time you want to enquire about any of your Personal Information that we store, please send an email to

Deletion of your information

You have the right to ask us to delete personal information about you if it no longer is required for the purpose it was collected, you have withdrawn your consent, you have a valid objection to us using your personal information, or our use of your personal information is contrary to law or our other legal obligations. If at any time you want to request that we delete your personal information, please send an email to with details of what you would like deleted and reason for the request if you are comfortable doing so.

What security procedures does Veilability use to protect personal information?

While no Internet Website can guarantee security, we use physical, electronic, and administrative safeguards to assist us in preventing unauthorised access, maintaining data accuracy, and correctly using your Personal Information. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your Personal Information to the employees, agents, and officers of Veilability who need the information for their jobs.

External links to other companies or organisations on our Website

We are not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party Website linked to our Website, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party Websites.

Updates to this Privacy Notice

We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be emailed to

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